Terms and Conditions

Welcome to Sakena The Label. Please read these Terms and Conditions ("Terms") carefully before using our website or purchasing any products from us. By accessing or using the Site, you agree to be bound by these Terms.

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1. Acceptance of Terms

By using our Site, you agree to comply with and be bound by these Terms and any additional terms or policies referenced herein. If you do not agree to these Terms, you should not use the Site or purchase products from us.

2. Changes to Terms

We reserve the right to modify or update these Terms at any time without notice. Any changes will be effective immediately upon posting on the Site. It is your responsibility to review these Terms periodically for any updates.

3. Use of the Site

You may only use the Site for lawful purposes and in accordance with these Terms. You agree not to use the Site:

• To engage in any activity that could damage, disable, overburden, or impair the Site or interfere with any other party's use of the Site.
• To upload or transmit viruses, malware, or any other harmful content.
• To engage in fraudulent activities or violate any applicable law.

4. Products and Pricing

We make every effort to accurately display the products and prices on our Site. However, we cannot guarantee that the images, descriptions, or prices are always accurate or error-free. Prices are subject to change at any time without notice.

5. Order Processing and Payment

When you place an order with us, you agree to provide accurate and complete information for processing your order, including your payment details. We reserve the right to refuse or cancel orders in certain situations, including but not limited to availability, pricing errors, or suspicion of fraudulent activity.

Payments are processed, and you agree to comply with their terms and conditions.

6. Shipping and Delivery

We will process and ship your order in accordance with the shipping options you choose during checkout. Delivery times may vary depending on your location and shipping method. We are not responsible for delays caused by shipping carriers or customs.

Shipping Charges: Shipping costs are calculated at checkout based on your location and selected shipping method.

7. Returns and Exchanges

As a small business, we’re not able to offer 'change of mind' returns or exchanges. 

If you are dissatisfied with your order, please contact us to discuss within 1 week of receiving your order. 

Please keep in mind, we offer and accept orders in good faith. We can only replace items if they are significantly defective or damaged, and remind customers certain details perceived by the customer to be 'defects', may simply be a characteristic of handmade craftsmanship and working with natural materials. With over 6+ years of experience working with vintage material, and a close working relationship with our ateliers (who have been in business for over 40 years), we reserve the right to determine defects from natural characteristics of hand-craftsmanship and natural materials.

Our items are lovingly crafted by hand by our artisans, and as such, each and every clutch or dress details will be different, whether it's in the embroider or other finishings. These are not faults, but rather a signature of hand craftsmanship from vintage materials. 

In the instance of genuine defect or damage, replacement, refund or partial reimbursement will be discussed. Where replacements are unavailable, a refund may be the only alternative. All refunds and reimbursements are set in AUD value.

If you need to discuss a refund, repair or replacement please email us  including relevant photographs. Any concerns must be raised with us within 1 week of receiving the order.

Damages occurred as a result of mishandling the clutch (ie. dropping, banging it against walls, leaving the clutch in inclement weather such as direct sunlight or rain, carrying too much weight in the clutch )  are not the responsibility of the business.

8. Intellectual Property

All content on the Site, including text, images, graphics, logos, trademarks, and designs, is owned by or licensed to Sakena and is protected by copyright and intellectual property laws. You may not use, reproduce, or distribute any content from the Site without our express written permission.

9. Privacy Policy

Your use of the Site is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. Please review our Privacy Policy for details.

10. Limitation of Liability

To the fullest extent permitted by law, Sakena will not be liable for any direct, indirect, incidental, special, or consequential damages arising out of your use of the Site or purchase of products.

11. Indemnification

You agree to indemnify and hold Sakena, its employees, affiliates, and agents harmless from any claims, damages, liabilities, or expenses arising from your use of the Site, violation of these Terms, or infringement of any intellectual property rights.

12. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

Sakena The Label
Email: sakenaau@gmail.com

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By using this Site, you confirm that you have read, understood, and agree to these Terms and Conditions.