Refund policy

 

As a small business, we’re not able to offer 'change of mind' returns or exchanges. 

If you are dissatisfied with your order, please contact us to discuss within 1 week of receiving your order. 

Please keep in mind, we offer and accept orders in good faith.

We can only replace items if they are significantly defective or damaged, and remind customers certain details perceived by the customer to be 'defects', may simply be a characteristic of handmade craftsmanship and working with natural materials. With over 6+ years of experience working with vintage mateial, and a close working relationship with our ateliers (who have been in business for over 40 years), we reserve the right to determine defects from natural characteristics of hand-craftsmanship and natural materials.

Our bags are lovingly crafted by hand by our artisans, and as such, each and every clutch or dress details will be different, whether it's in the embroider or other finishings. These are not faults, but rather a signature of hand craftsmanship from vintage materials. 

In the instance of genuine defect or damage, replacement, refund or partial reimbursement will be discussed. Where replacements are unavailable, a refund may be the only alternative. All refunds and reimbursements are set in AUD value.

If you need to discuss a refund, repair or replacement please email us  including relevant photographs. Any concerns must be raised with us within 1 week of receiving the order.

Damages occurred as a result of mishandling the clutch (ie. dropping, banging it against walls, leaving the clutch in inclement weather such as direct sunlight or rain, carrying too much weight in the clutch )  are not the responsibility of the business.